Opportunities at MSI Americas

HTE Engineer

Colombia or Perú

Job Description

About MSI Americas

MSI Americas is a multinational company with presence in 14 countries throughout the Americas, trajectory in the Telecommunications & IT sector and the best work team. We believe in offering services and products that allow the humanized use of technology connecting it with society.

About the position

High Touch Engineer – This Technical Leader role provides in-depth reactive/solving expertise in Routing Protocols and Data Center with Switching technologies to large SP customers


• Drives problem resolution for issues experienced in customer environments.
• Diagnoses, troubleshoots and resolves incidents related to Cisco products, services or solutions.
• Provides answers for products, services or solutions questions.
• Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer.
• Assists in documenting and resolving technical problems found in products and solutions.
• Engages and drives appropriate resources for escalations
• Maintains accurate documentation in incident and knowledge management systems
• Ensures case management guidelines are followed
• Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests

Skills & Experience:

  • Bachelor degree in Computer science or equivalent.
  • CCIE Preferred; other Cisco Certifications required.
  • Advanced English.
  • At least 5 years of experience in troubleshooting on NCS5500, NCS540, XVr9K (virtuel ASR9K) and Nexus9K with ACI platforms.
  • Experienced with Service provider technologies like MPLS, Segment routing, L3-VPN, L2-VPN, EVPN
  •  Expert level knowledge on services/protocols like ISIS, BGP, MPBGP, SR-MPLS
  •  Expert level knowledge in IOS-XR
  • Experienced in above services with dual stack IPv4 and IPv6.
  • Experienced troubleshooting in single and multi-pod ACI fabric 


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